Exchange policy

Exchange only, for damaged items

Exchange is available only for damaged items. We are unable to accept an exchange because a colour, drape or size was not what you expected.

An unboxing video is required

Any damage claim must be supported by an unboxing video. Please film the parcel while it is still sealed and keep recording, without cuts, until the saree is fully unwrapped.

No refunds

We do not offer refunds. An approved damage claim is settled by exchange.

Raising a claim

Email us with your order number and the unboxing video and we will take it from there.